Great Support
Our Pledge To You!
Our philosophy is a simple one.
We are here to provide you with exceptional customer, backed by great technical support. At TeleMedia, we don’t keep our customers waiting. When you call with service issues, we prioritize you rather than put you on a lengthy waitlist! If you are experiencing issues with your service, help is just a phone call away (812-967-3171). If you are not happy with the level of support you have received, simply call our office and ask to speak with our General Manager. He loves hearing from our cooperative members!
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TeleMedia Customer Support
Having connection issues or troubles with your PC? We can help! As a TeleMedia customer, you have access to 24/7 technical support.
Internet Technical Support
812-967-HELP(4357)
Repair Services
812-967-3171
Two types of support designed to fit your needs
Both come at no cost to you!
PRIORITY SUPPORT
Our Priority Support program embraces our promise to address service outages in a timely manner.
Whether it’s a weekday, evening, or weekend, our on-call technicians will begin investigating your outage within minutes of notification. If a truck roll or on-site visit is required, we’ll dispatch a field technician as soon as possible.
If you have a service outage simply give us a call, and we promise to address the issue promptly.
PLEDGE SUPPORT
Our Pledge Support program embraces our promise to be there for you when you run into issues, big or small. We are here to help!
We provide assistance for non-outage Internet-related issues that we know are important to you! This includes:
- Connecting devices
- Wireless issues
- Intermittent connectivity problems
If your Internet-related problem cannot first be solved by our phone based support, we will send a technician out to your home or business to help you at ZERO COST!
To ensure we can respond in a timely manner to urgent service outages (Priority Support), our response time for pledge support is normally 1-3 business days.
Please Note: Members who do not purchase DSL or Fiber routers through Tele-Media, are not eligible to receive free Pledge support service.
General Support
Connecting a Mobile Device to Your Wi-Fi Enabled Modem
Your TeleMedia modem is Wi-Fi enabled and configured as a secure (password protected) network. Please call us if you do not know your Wi-Fi network name (SSID) or password. See the Android or iOS section below for instructions on how to connect your device.