New Connect

We will collect this sensitive information during our follow-up with you.

*Speed and Connectivity Type will be determined by geographic location.

This Agreement is made and entered as of the date provided below between WASHINGTON COUNTY RURAL TELEPHONE COOPERATIVE, INC. d/b/a TELEMEDIA SOLUTIONS, hereinafter referred to as "WCRTC", and the undersigned CUSTOMER. By signing this agreement and/or using our service you agree to abide by our cooperative bylaws set forth at https://telemedia.coop/by-laws/ as well as our Terms & Conditions set forth at https://telemedia.coop/terms.

PROVISIONS OF SERVICE
As a part of its service offering, WCRTC is responsible for providing all necessary provisions and/or repairs on WCRTC's side of the Network Interface Device. WCRTC is not responsible for any repairs on the customer side of the network interface device. While most troubleshooting and repair work will fall under our "Pledge" support program, service calls (outside of the scope of pledge) will incur a labor charge of $80/hr (one-hour minimum billed, plus quarter-hour increments) plus materials. Customer will be advised of said charges before work commences.

RIGHT OF WAY
Customer consents to the reasonable use of (and right of way to) their real property to construct, maintain, and repair telecommunications facilities at no cost to the Cooperative. When requested by the Cooperative, the member agrees to execute any easement or right-of-way contract on a form to be furnished by the Cooperative.

TERMINATION
Either party shall have the right to terminate all or part of the aforementioned services at any time with or without cause. Subject to payment of any applicable early termination charges, charges to Customer's account will stop accruing upon return of all WCRTC equipment. Customer will be issued pro-rata fee refunds for monthly fees paid in advance. WCRTC may terminate the Agreement at any time with or without cause upon 30 days prior notice; or, immediately if Customer, or any person who has access to the service through Customer's account, commits a breach of our Terms & Conditions listed above.

CUSTOMER AGREES TO THE FOLLOWING:
I understand that I am responsible for all wiring and cabling beyond the gateway or DSL modem. Additional wiring I request (not covered by pledge support) shall be billed at WCRTC's current hourly rate plus material charges.

I understand that I am responsible for any lightning damage that may occur to personally owned equipment, and that to reduce potential damage I should unplug both power and telephone lines from said equipment during inclement weather.

I understand that I am responsible for equipment and wiring connected to my local area network.

I understand that WCRTC strongly suggests the use of a firewall and antivirus software to minimize unwarranted intrusion to computers and network equipment, and that WCRTC is not responsible for such intrusion.

I understand that all rented equipment (including DSL and fiber routers) and all wireless equipment, (including wireless mounting hardware, wireless radios, and wireless routers) are the property of WCRTC. If service is terminated by either party for any reason, the above-mentioned equipment must be returned by me to WCRTC in working condition within 30 days of termination. If the equipment is lost, stolen, damaged, destroyed or otherwise cannot be promptly recovered by WCRTC, I agree to pay WCRTC the supplier's current list price for equipment.

I understand to receive potential future capital credit retirements I will provide updated physical and email) addresses with the WCRTC customer service department if service is terminated.

I understand a two-dollar threshold exists on credit refunds. Credit amounts below the threshold will not be issued, unless specifically requested.

I accept the conditions described above, attest I am at least 18 years of age and authorized to request service on the membership account referenced below.

URGENT: SECURITY PROCEDURES TO PROTECT THE PRIVACY OF YOUR TELEPHONE CALLING RECORDS REQUIRES SUBSCRIBER COMPLETION OF FORM

Our service to you is not changing, as your privacy has always been important to us; we are only tightening our security of protecting your private information known as CPNI, as mandated by the Federal Communication Commission (FCC)'s new ruling regarding Customer Proprietary Network Information (CPNI). Under this federal law, it is your right and our duty to protect the confidentiality of CPNI.

What is CPNI? Practically speaking, CPNI includes information such as telephone numbers called by you; the frequency, duration, and timing of such calls; and any services purchased by you, such as call waiting, etc. CPNI includes some highly-sensitive personal information.

Therefore, in compliance with the FCC's new ruling, if CPNI is requested by you regarding your account, you will now need to provide a previously set password in order to authenticate that we are speaking to an authorized account contact before we will release the requested information. If this password is not supplied and backup questions cannot be answered, there are only three ways for the authorized account holder to obtain requested detail:

1. Call initiated from us to the telephone number of record;
2. Mailing of the requested information to the address of record; or
3. The authorized subscriber on the account may come to the business office and show a valid government-issued photo ID.

With these new rules, if you would like to add someone to your account that will then be authorized to make such requests, be sure to provide those names under 'Authorized Contacts for My Account'. Otherwise, only the person(s) listed on the account will be able to obtain such call detail information in the manner addressed above and be able to discuss changes to the account or certain account details.

You may expect to receive a 'Notice of Change / Activity' form at your address of record from our business office anytime changes are made to your account, i.e. address change, password change, backup question used for lost or forgotten password, etc. The notice will inform you of such change or activity and if this was not made by an authorized person, you should contact our office immediately.

Occasionally, we would like to make you aware of additional products or services available from us outside our current service relationship. For example, if you have our telephone service, you may be interested in our long-distance packages. However, under the new CPNI rules, you have the option of excluding yourself from such internal marketing services by contacting the business office at 877-967-3171, e-mailing us at business.office@telemediasolutions.coop, or by signing the attached 'Opt-Out' form and returning to us at PO Box 9, Pekin, IN 47165 within 30 days of receipt of this notice. Approval or denial of approval (Opt-Out) will not affect the provision of any services to which you subscribe and will remain valid until you affirmatively revoke or limit such approval or denial. We never sell your private information to outside entities; however, we would like the opportunity to continue to make you aware of additional products and services that we offer. Therefore, if you would like to continue hearing about our products and services, please disregard the 'Opt-Out Notification' section.

We apologize for any inconvenience, however, these new procedures will help additionally ensure your privacy is protected.

If you have any questions regarding our new procedures for CPNI compliance, please contact our business office at 812-967-3171 and we will be happy to assist you.

Choose two security questions and fill in the answers.  This will be used to verify you as the authorized customer if the password cannot be remembered.

I understand that by signing this form, I authorize Tele-Media Solutions to switch my interstate and intrastate PIC to Telemedia Solutions for the following numbers:

I further understand that my application may be subject to credit review.  Tele-Media Solutions may use any information obtained from this service application or credit reporting agencies to determine creditworthiness.

The terms and conditions governing the provision of our interstate, intrastate, and international long-distance services are set forth in our Terms and Conditions of Service document which is available for your inspection at our business office located at 105 E Railroad Street, Pekin, IN, during normal business hours (8:30 a.m. to 4:30 p.m., Monday - Friday). This information is also available on our website - www.tele-mediasolutions.coop. Your access and use of our interstate, intrastate or international long-distance service represent acceptance of the terms and conditions set forth in the Terms and Conditions of Service document. We will provide you with advance notification of changes in the document through either a bill insert or direct mail.