The Lifeline program is available for one service per “economic unit” so that separate low-income families living at the same address can get connected. You must establish service prior to applying for the Lifeline benefit. The name on the billing statement must match the name of the household member participating in the eligible program.
Being a Lifeline customer does not protect you from being disconnected if you fail to pay your telephone bill.
The Lifeline benefit cannot be applied to an outstanding balance owed to Telemedia.
How to Apply with the National Verifier: Customers have two ways to apply for Lifeline on their own using the National Verifier. If a customer wants more support in applying, simply ask Telemedia to help submit an application on your behalf.
Apply Online: You can apply online by going to the National Verifier consumer portal at nationalverifier.service-now.com and creating an account. You may find out if you qualify for Lifeline through the website immediately after applying online. If the National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal.
Apply by Mail: To apply by mail, you will need to send in your completed Lifeline Application (English or Spanish), Household Worksheet, and copies of your proof of eligibility to the Lifeline Support Center. The Lifeline Support Center’s mailing address is:
Lifeline Support Center
PO Box 7081
London, KY 40742
If you apply online, USAC will contact you by email from LifelineSupport@usac.org with your qualification result. If you apply by mail you will receive a letter from the Lifeline Support Center to let you know if you qualify for the program.
Once you have successfully qualified for Lifeline and you have phone and/or internet service with Telemedia, simply provide us with your eligibility decision letter to be enrolled in the program. Regardless of the application method you choose, you will need the following information:
- Full legal name
- Date of birth
- Last 4 digits of your Social Security number (or Tribal identification number)
Recertification: Every year, you have to show that you still qualify for Lifeline. The National Verifier will first try to confirm your eligibility automatically. If the National Verifier cannot recertify you, USAC will contact you with instructions. You must follow these instructions, otherwise you will lose your Lifeline benefit. USAC will also send you reminders.