Our Pledge Support program embraces our promise to be there for you when you run into less urgent issues, and need some additional help.
Pledge support provides assistance for non-outage Internet related issues that we know are important to you; such as the connection of end devices, wireless issues, and intermittent connectivity problems. If your Internet related problem cannot first be solved by our phone based support, we will send a technician out to your home or business to help you at no cost.
Please Note: Members who do not purchase DSL or Fiber routers through Tele-Media, are not eligible to receive free Pledge support service.
To ensure we can respond in a timely manner to urgent service outages (Priority Support), our response time for pledge support is normally 1-3 business days.