Great Support – Our Pledge to You!
Our support philosophy is simple. We are here to provide you with an exceptional customer experience, backed by great support. If you are experiencing issues with your service, help is just a phone call away (812-967-3171). If you are not happy with the level of support you have received, simply call our office and ask to speak with our General Manager. He loves hearing from our cooperative members!
Two types of support designed to fit your needs. Both come at no cost to you!
PRIORITY SUPPORT
Our Priority Support program embraces our promise to address service outages in a timely manner.
Whether it’s a weekday, evening, or weekend, our on-call technicians will begin investigating your problem within minutes of your reporting them. If a truck roll or on-site visit is required, we’ll dispatch a field technician within 24 hours……usually much sooner.
If you have a service outage simply give us a call, and we promise to address the issue promptly.
PLEDGE SUPPORT
Our Pledge Support program embraces our promise to be there for you when you run into less urgent issues, and need some additional help.
Pledge support provides assistance for non-outage Internet related issues that we know are important to you; such as the connection of end devices, wireless issues, and intermittent connectivity problems. If your Internet related problem cannot first be solved by our phone based support, we will send a technician out to your home or business to help you at no cost.
Please Note: Members who do not purchase DSL or Fiber routers through Tele-Media, are not eligible to receive free Pledge support service.
To ensure we can respond in a timely manner to urgent service outages (Priority Support), our response time for pledge support is normally 1-3 business days.