Support 2017-12-19T09:01:57+00:00

Tele-Media Customer Support

Having connection issues? Troubles with your PC? We can help! As a Tele-Media customer, you have access to 24/7 technical support by calling 812-967-4357 (HELP).

Internet Technical Support

812-967-HELP(4357)

Repair Services

812-967-3171

General Support

Connecting a Mobile Device to Your Wi-Fi Enabled Modem

Your Tele-Media modem is Wi-Fi enabled, and configured as a secure (password protected) network. Please call Tele-Media if you do not know your Wi-Fi network name (SSID) or password. See the Android or iOS section below for instructions on how to connect your device.

iOS

Go to Settings

Make sure Wi-Fi is turned on.

Tap the name of the secure Wi-Fi network you wish to join (note that password protected networks have locks just to the left of their names).
In this example we are joining the network called “TMS1”.

Enter the password for your Wi-Fi network, then tap Join.  If you can’t tap Join, the password you’ve entered is incorrect.  If you don’t know the password to your Wi-Fi network, please contact Tele-media.

After you join the network, you’ll see a check mark next to the network, and a wifi symbol in the upper-left side of your display.

Android

Because there are so many different versions (and manufacturer skins) for Android, your screen may look slightly different than the screenshot below.  The following screenshots were taken from an LG G3.

Click on Settings (if may be in your “apps drawer” if you can  not find the icon on one of your screens).

Make sure Wi-Fi is turned on.

Tap the name of the secure Wi-Fi network you wish to join (note that password protected networks have locks just to the left of their names).

In this example we are joining the network called “TMS1”

Enter the password for the secure Wi-Fi network, then tap Connect.  If your device doesn’t connect, the password you’ve entered is incorrect.

After you join the network, you’ll see a check mark next to the network and a Wi-Fi symbol in the upper-left side of your display.  If you don’t know the password to your Wi-Fi network, please contact Tele-media.